Frequently Asked Questions | Charlotte Tilbury (2024)

CONTACT US Can I place an order over the phone? DO YOU OFFER VIRTUAL CONSULTATIONS? How can I receive free samples? How do I cancel or make changes to an order? What should I do if I receive an error message during checkout? Do you accept international orders? What payment methods do you accept? What is Afterpay? What is Klarna? Klarna FAQs What delivery options do you have? Can you tell me more about expedited shipping? How do I track my order once it has been placed? What is your returns policy? Can I return or exchange an item that was not purchased on charlottetilbury.com? What is the status of my refund? What happens if my shipment is undelivered or refused? What should I do if I receive a faulty or damaged product? Who are our authorised retailers? Where is my closest Charlotte Tilbury stockist? Who can I contact for product advice? How do I know what ingredients are in the products? Are your products cruelty free? What is Leaping Bunny? Charlotte Tilbury Expansion and Mainland China Launch Are your products vegan? Are your products paraben free? Are your products gluten free? How can I be informed of Charlotte Tilbury news? Do you offer a pro-artist discount program? Do you offer a refer a friend program? How can I apply for a job at Charlotte Tilbury? FAQ: How do I use UPS Access Points for Click and Collect? Do you offer Corporate Services? Subscription FAQs