USDA’s goal is to provide leadership on agriculture, food, natural resources, rural infrastructure, nutrition, and related issues in an efficient and effective manner. To achieve this goal, the department created AskUSDA in 2019 to improve the customer service provided to the variety of public stakeholders who interact with the department. AskUSDA is a contact center that answers general inquiries from the public using trained agents and self-service options. To date, AskUSDA has partnered with 19 agencies to improve the customer experience offered to the public. It’s motto is “One Phone-Number, One Email, One Website” to signify this is a single point of entry for any questions throughout the department.
Deliver an integrated USDA Contact Center Solution resulting in one point of entry for USDA customers for multiple channels (phone, web form, chat, and email)
Offer a self-service platform on the AskUSDA website where thousands of help articles can be accessed by the public
Transform customer experience by improving processes for greater simplicity, efficiency and transparency
Enable a data-driven culture for customer experience so USDA can understand the 360-degree view of the customer
AskUSDA’s website can be found at ask.usda.gov and can be contacted via phone at 1-833-663-USDA and email at askusda@usda.gov.
Contact:
Lula W. Wallace Program Manager Contact: lula.wallace@usda.gov
AskUSDA is a contact center that answers general inquiries from the public using trained agents and self-service options. To date, AskUSDA has partnered with 19 agencies to improve the customer experience offered to the public.
Our agencies help to keep America's farmers and ranchers in business and ensure that the nation's commercial supply of meat, poultry, and egg products is safe, wholesome, and properly labeled.
USDA provides critical nutrition assistance through Food and Nutrition Service (FNS) programs that include child nutrition programs, the Supplemental Nutrition Assistance Program (SNAP), and emergency food assistance among many other programs.
We provide leadership on food, agriculture, natural resources, rural development, nutrition, and related issues based on public policy, the best available science, and effective management.
USDA regulations protect and promote U.S. agricultural health, administer the Animal Welfare Act, carry out wildlife damage management activities, and ensure that America's agricultural exports are protected from unjustified trade restrictions.
FSIS protects the public's health by preventing illness from meat, poultry, and egg products. We do this by ensuring these products are safe, wholesome, and properly labeled.
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